FAQs

General FAQs:

1. What types of products do you offer?

We offer a carefully selected range of high-quality products for dogs, including toys, treats, grooming supplies, and more. Our focus is on durable, eco-friendly, and pet-approved items. Cat products are coming soon! Sign up to stay in the loop and receive exclusive discount codes and updates.

2. What sets Sunrise Pet Supplies apart from other pet stores?

Our commitment to quality, care, and trust sets us apart. We focus on products that promote wellness and happiness for your pets, backed by excellent customer service and a strong community focus.

3. Do you offer eco-friendly products?

Yes! We are committed to sustainability and offer eco-friendly products that are safe for your pets and better for the planet.

Ordering and Payment:

4. How do I place an order?

Visit our shop page, select your desired products, add them to your cart, and proceed to checkout. We make the process quick and easy!

5. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.

Shipping and Delivery:

6. How long does shipping take?

Standard shipping typically takes [X] to [Y] business days. Expedited shipping options are coming soon. Visit our Shipping Policy for more details.

7. Do you offer international shipping?

At this time, we only ship within the United States.

8. How much does shipping cost?

Shipping costs vary based on the size and weight of your order. You can view estimated shipping costs during the checkout process. We also offer free shipping for orders over $[X].

Returns and Exchanges:

9. What is your return policy?

We accept returns within [X] days of purchase, provided the item is unused and in its original packaging. Visit our Refund Policy for full details.

10. How do I start a return or exchange?

To initiate a return or exchange, please get in touch with our customer support at Support@SunrisePetSupplies.com. We’ll be happy to guide you through the process.

11. Do you cover return shipping?

Return shipping costs are the customer's responsibility, except in cases where the item was damaged or incorrect.

Account and Membership:

12. What is the Sunrise Pack?

The Sunrise Pack is our exclusive community for pet parents who want the best for their furry friends. By joining, you'll receive special discounts, product updates, and helpful tips to support your pet's well-being. Sign up today and become part of a community that celebrates happy, healthy pets!

13. How do I join the Sunrise Pack?